FAQ

Scratchgames FAQ — answers to all your questions, right here

From registration and payments to bonuses, Live Casino, Sports Betting, and account security — all your Scratchgames questions answered in one place, in plain English.

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📋 FAQ

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Signing up with Scratchgames is quick and easy — it only takes a few minutes. registration page Go and provide the following details:

Required information:
1. Full Name — Full name exactly as it appears on your National ID.
2. Mobile number or email — Either can be used to register. Providing a mobile number makes bKash/Nagad payments more convenient.
3. Date of birth — Minimum age is 18; underage users will not be able to register.
4. Password — At least 8 characters; a mix of uppercase, lowercase letters, and numbers is recommended.

Registration steps:
Fill the form → Verify OTP → Activate account → Get a bonus on your first deposit.

Important: Each person may register only one account. Providing incorrect information can cause issues during KYC verification later — so it's important to enter accurate details.

Scratchgames offers an attractive welcome bonus for new members. The steps to claim it and the applicable terms are outlined below:

How to get it:
1. Register and verify your account.
2. Make your first deposit of at least ৳200 (via bKash, Nagad, Rocket, or bank transfer — any method works).
3. The welcome bonus will be credited to your account automatically — no separate code required.

Bonus Details:
— Bonus of up to ৳500 on your first deposit.
— Wagering requirement: you must bet 10x the bonus amount.
— Validity: 30 days from the date of deposit.

Promo Code: Entering a referral code from a friend at the time of registration earns you an extra bonus.

Please note: The welcome bonus applies only to your first deposit. After creating your account, visit the Bonus Offers section to see all currently active promotions.

Scratchgames offers live scores and real-time match updates. To use this feature, you must have an account Login is required.

Where to find it:
— After logging in, go to the Home page or the "Live" section.
Match Odds Live odds and scores for all ongoing matches are updated in real time on the page.
— Clicking on a specific match shows detailed in-play stats, ball-by-ball updates (for cricket), or minute-by-minute scores (for football).

Sports available live:
Cricket (international & IPL), football (Premier League, La Liga, World Cup), kabaddi, tennis, badminton, and much more.

In-app notifications:
Scratchgames App Once downloaded, you'll receive instant push notifications for match starts, goals, or wickets — so you stay updated without having to watch the screen.

In-Play Betting: You can place bets directly while watching the live score — odds update every few seconds.

Not difficult at all. Once you get the hang of it, betting on any sport is quite straightforward.

Sports available for betting:
cricket, football, kabaddi, tennis, badminton, basketball, volleyball, and 30+ more sports.

Steps to get started with football betting:
1. Log in to your account and go to the "Sports" or "Football" section.
2. Click on your preferred match — you'll see a range of markets including Match Winner, Goal Scorer, and Handicap.
3. Click on the outcome you want to bet on — it will be added to your bet slip.
4. Enter the amount and press the "Place Bet" button.

Popular Markets:
— Match Winner (1X2): Home Win / Draw / Away Win.
— Over/Under: whether total goals will be more or less than 2.5.
— Both Teams to Score (BTTS): whether both sides will score or not.

Tips: New to this? Betting Tips You'll find useful tips on the page. Start with as little as ৳20.

Yes, even complete beginners can enjoy Live Casino. At Scratchgames, Live Casino games are played with real dealers via live video streaming — giving you the feel of a genuine casino from the comfort of your home.

Available games:
Baccarat: Keep it simple — bet on either Player or Banker.
Blackjack: Beat the dealer without going over 21.
Roulette: Bet on numbers, colors, or odd/even.
Teen Patti, Andar Bahar: Popular games across South Asia.

How to get started:
1. Log in to your account → go to the "Live Casino" section.
2. Choose your preferred game table.
3. Set your bet amount and follow the dealer's instructions.

Minimum Bet: Start with ৳50 bets in Baccarat — build your confidence with small stakes, then increase gradually.

Tips: Baccarat is the easiest game for beginners — just two options, straightforward to understand.

Scratchgames allows you to temporarily suspend or permanently close your account — this is part of our responsible gaming commitment.

Temporary Break (Cool-Off Period):
— Account → Settings → Responsible Gaming → "Take a Break".
— Choose a duration from 1 day up to 6 weeks.
— Bets cannot be placed during half-time, but your balance remains safe.

Self-Exclusion (Long-Term):
— Select "Self-Exclusion" from the same section.
— 6 months, 1 year, or permanent — choose any duration you prefer.
— You will not receive any promotional messages during this period.

Permanently delete account:
— Cannot be changed directly from Settings — please contact Support.
— Submit a request via email or live chat; once your identity is verified, the process will be completed within 7 business days.
— Withdraw your balance before deleting your account.

For more details Responsible Gaming View page.

This is the most natural question to ask — you should always verify a platform's credibility before depositing money online.

License:
Scratchgames operates under a license from an international online gaming commission. The license number and details are available in the website footer.

Technical Security:
— 256-bit SSL encryption — bank-level security.
— All financial transactions are handled on a dedicated secure server.
— Third-party security audits are conducted regularly.

Transparency:
— RTP (Return to Player) information for all games is publicly available.
— Independent dispute resolution is available for any complaints.
— Trusted by over 100,000 active users on a regular basis.

Responsible Gaming:
Scratchgames follows responsible gaming standards — age verification for 18+, deposit limits, and self-exclusion options are all available. To learn more, Responsible Gaming View page.

Can't find your question above? Help Center More details are available on the page, or ask us directly via live chat.

Can't find an answer? Contact us directly.
Live Chat

Fastest option — typically a response within 2 minutes, fully in Bengali.

Email Support

Support@scratchgames.app — for complex issues, please write in detail.

Help Center

Help Center Step-by-step guides and video tutorials.

Useful Tips
Use your correct name and date of birth during registration — these will be required for KYC verification.
Open one account only — multiple accounts are not allowed.
The welcome bonus is credited automatically after your first deposit.
Keeping 2FA enabled gives your account a much stronger layer of protection.
Stick to a budget when betting — never borrow to play.

🌟 Why Choose Scratchgames

Why millions of Bangladeshi users bet on Scratchgames

⚡ Fast
Instant Payments

Deposit and withdraw via bKash, Nagad, or Rocket in minutes. No hidden charges.

🔒 Secure
Licensed Platform

International gaming license, SSL protection, and 256-bit encryption.

📡 Live
Live Betting & Scores

Bet on live matches at real-time odds. In-play betting available across 30+ sports.

🎁 Bonus
Daily Offers

Welcome bonus, login bonus, cashback — fresh opportunities for members every day.

🗣️ Bangla
Full Bangla Support

24/7 live chat and email support, fully in Bengali. No language barriers.

📱 App
Android & iOS App

Push notifications, quick login, and easy payments on the mobile app.

Scratchgames FAQ — A Detailed Overview

The Scratchgames FAQ page is designed to directly answer the most common questions from users in Bangladesh. Every day, thousands of new and existing members want to know about registration, login, payments, and betting on Scratchgames — this FAQ is the go-to resource for all those questions.

If you're new to Scratchgames, head to the registration page first. You can create an account in just a few minutes using either your mobile number or email. Make sure to enter accurate information during sign-up — especially your name and date of birth, as these will be verified during KYC.

Many users ask about claiming the welcome bonus. It's simple — make your first deposit of at least ৳200 after registering, and the bonus will be credited to your account automatically. No code or manual request needed. The bonus funds must be used for gameplay, and you can withdraw once you've completed 10x wagering.

Many players hesitate to try Live Casino, thinking it might be too complicated. In reality, once you enter the Live Casino section on Scratchgames, you'll find step-by-step instructions in Bengali for every game. Start with Baccarat — it has just two options and is easy to pick up. You can also chat with the dealer via live video.

Cricket is the most popular sport in Sports Betting — Bangladeshi users know the game well. You can bet across a range of markets including Match Winner, Top Batsman, and Over/Under. That said, football is also seeing a surge in activity among Bangladeshi users. During live matches, in-play betting means odds shift quickly, so you need to make decisions fast.

If you have any doubts about Scratchgames' credibility, consider this — over 100,000 active Bangladeshi users rely on this platform every day. An international license, 256-bit encryption, and regular third-party security audits make Scratchgames one of the most trusted betting platforms in Bangladesh.

Anything not covered in this FAQ Help Center You'll find it there. Or ask us directly via live chat — get a response in minutes.


Still have questions? Get started — it's free

Register on Scratchgames, claim your welcome bonus, and get 24/7 Bengali support for any questions.

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