Betting on scratchgames is entertainment, not a burden. This page has everything you need to know about responsible gaming — from understanding your limits to using the available tools, all in Bengali.
Responsible play means betting entirely of your own free will, within your means, and for entertainment. When you play on scratchgames, we want it to be enjoyable — never stressful.
The truth is, betting isn't the same experience for everyone. Some people play occasionally for fun, while others may not notice when they've crossed a line. scratchgames understands that reality — which is exactly why our responsible gaming tools exist, so you can always stay in control.
Keep three key principles in mind: never bet to chase losses, never bet with borrowed money, and never treat betting as a source of income. Stick to these three rules and responsible play becomes much easier.
Enable any of these tools at any time from your Account Settings to keep yourself protected
Set your own daily, weekly, or monthly deposit cap. Limits take effect immediately once set, and increasing them requires a 7-day waiting period.
Set a cap on how much you can lose within a given period. Once the limit is reached, betting is automatically paused.
Set a limit on how many hours you can play in a row. You'll get a warning 5 minutes before the limit is reached, and you'll be automatically logged out when time is up.
Take a self-imposed break of anywhere from 24 hours to 6 weeks. During the break, betting on your account is disabled — you stay fully in control.
Restrict your account on a long-term or permanent basis. During self-exclusion, you will not receive any promotional communications either.
View a complete breakdown of your betting and deposits over the last 30/90 days, all in one place. Understanding your own habits makes it easier to make informed decisions.
If you notice these signs, don't wait to seek help
If you keep thinking "one more win and everything will be fine" — take that as a warning sign.
Borrowing money from family, friends, or any other source to fund your betting is a serious warning sign.
Starting with "just a bit more" and ending up playing for hours.
A tendency to hide your betting activity from the people closest to you.
Feeling irritable or restless when you're unable to bet.
Betting is taking up so much headspace that it's affecting your daily responsibilities.
Answer the questions below to get a clearer picture of your betting habits
Setting up responsible gaming tools on scratchgames is quick and straightforward
Log in to your Scratchgames account and click the profile icon in the top right corner.
Go to "Account Settings" or the "Responsible Gaming" menu — all the tools are right there.
Set your deposit limit, loss limit, or session time — whichever suits you — and confirm.
Lowering your limit takes effect immediately. Increasing it requires a 7-day cooldown period — this is intentional, to prevent impulsive decisions made in the heat of the moment.
Breaks are available from 1 day up to 6 weeks. You won't be able to log in during the break, but your balance remains safe.
You cannot open a new account during self-exclusion. This decision is irreversible — please speak with support before proceeding.
Scratchgames' commitment to responsible play isn't just a written policy — it's the core foundation of our platform. We believe a platform's success depends on the well-being of its members.
Every person working at scratchgames is trained in responsible gaming. Our customer support team doesn't just handle technical issues — if any member has concerns about their betting habits, they'll receive help too.
We never run promotions or offers that push anyone beyond their limits. Anyone who has self-excluded will never receive promotional messages from us. That's a firm, non-negotiable rule.
Please Note: Asking for help isn't a weakness — it takes courage. The Scratchgames support team is here to help, not to judge. Don't hesitate to reach out.
Strictly preventing access for anyone under 18.
Members who have self-excluded will never receive promotional communications.
Keeping responsible gaming tools free and accessible to everyone.
Unusual betting patterns are automatically flagged and the relevant member is alerted.
Providing regular responsible gaming training for our support team.
Responding to any request for help with full confidentiality.
Answers to two frequently asked questions about updating your profile and minimum bet amounts
Betting on scratchgames means responsible enjoyment. Use the responsible gaming tools to play within your limits.