Whether it's your account, payments, betting, or any other issue — we're always here to help. Browse by topic below or get in touch with us directly.
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Everything you need to know about updating your profile, security settings, device management, and identity verification.
How to deposit and withdraw via bKash, Nagad, Rocket, and Bank Transfer — plus help with related issues.
Guides covering bet types, in-play betting, cash out, understanding markets, and general rules.
Learn all about welcome bonuses, free bets, cashback offers, and VIP rewards.
Get help with installing and updating the Android and iOS apps, and resolving device-related issues.
Everything you need to know about two-factor authentication, suspicious login activity, and data protection.
Real-time score updates, reasons behind odds changes, and information on market suspensions.
Reach the Scratchgames support team directly via Live Chat, email, or phone.
Creating an account on Scratchgames is straightforward, but minor issues can sometimes come up that are easy to resolve on your own. This section walks you through the most common ones.
Many users wonder why identity verification (KYC) is required. The answer is simple: it's there to protect you. If someone attempts to access your account without authorization, a completed KYC allows us to confirm your identity and step in immediately.
To complete KYC, you'll typically need to upload a photo of your National ID (NID) or passport, along with a selfie. At Scratchgames, this process is fully secure and your information is never shared with third parties.
We strongly recommend enabling two-factor authentication. Once active, no one can access your account even if they know your password. It takes just a few seconds to set up from the Settings menu.
| Subject | Status / Advice |
|---|---|
| Email Verification | Check your inbox after registering — don't forget to look in your spam folder as well |
| Mobile Number | Use an active Bangladeshi phone number |
| KYC Verification | Must be completed before withdrawal |
| Password Security | Use at least 8 characters, including numbers and special characters |
| Two-Factor Authentication | Enable it now in Settings |
| Login Notifications | Get alerts when your account is accessed from a new device |
A Complete Guide to Deposits and Withdrawals on Scratchgames
To deposit on Scratchgames, log in and click the "Wallet" or "Deposit" button. Select your preferred payment method, enter the amount, and confirm. The minimum deposit is just ৳100.
BKash, Nagad, Rocket, and bank transfers are all supported. Funds are typically credited to your account within 1–5 minutes.
KYC verification is required before making a withdrawal. Once verified, go to "Withdrawal" in your wallet, enter your mobile banking number, and submit. The minimum withdrawal amount is ৳500.
Funds typically arrive within 5–30 minutes. Bank Transfers may take 1–3 hours.
| Method | Deposit Limits | Withdrawal Limits | Processing Time | Fee |
|---|---|---|---|---|
| bKash | ৳100 – ৳30,000 | ৳500 – ৳30,000 | 1–5 minutes | Free |
| Nagad | ৳100 – ৳25,000 | ৳500 – ৳25,000 | 1–5 minutes | Free |
| Rocket | ৳100 – ৳20,000 | ৳500 – ৳20,000 | 2–10 minutes | Free |
| Bank Transfer | ৳1,000 – ৳1,00,000 | ৳1,000 – ৳1,00,000 | 1–3 hours | Free |
What You Should Know Before Betting on Scratchgames
Betting on Scratchgames isn't just about gut feeling — it's about making informed decisions based on data and analysis. Our platform provides detailed statistics and recent team form for every market.
Single Bet: A single bet placed on one specific outcome in a match. The simplest and most popular bet type — lower risk with a fixed return.
Multi-Bet (Accumulator/Parlay): Two or more events are combined into a single bet. You must win all selections for the bet to pay out — higher risk, but significantly higher rewards.
Live Betting (In-Play): Place bets in real time while a match is in progress. Odds shift by the moment, so quick decision-making is key.
Cash Out: An option to cash out part or all of your winnings before the match ends. If your bet is in a strong position, you can lock in a guaranteed return without waiting for the final result.
Scratchgames is committed to responsible gaming. Set a daily or weekly betting budget before you start. A good rule of thumb is to never stake more than 5% of your total balance on a single bet. Chasing losses by placing larger bets is the most common — and costly — mistake.
Browse upcoming or live matches across cricket, football, or any sport of your choice.
Choose from a range of markets including Match Winner, Total Goals, Toss, Top Batsman, and more.
Click on any odds to add them to your bet slip. Select multiple outcomes to build an accumulator.
Enter your stake, review your potential winnings, and click "Place Bet".
The Scratchgames support team is available 24/7 to assist you
For the fastest resolution, use Live Chat. Our team typically responds in Bengali within 3 minutes.
Available 24/7
For complex issues or to send screenshots, reach out via email. Replies typically arrive within 1–4 hours.
Support@scratchgames.app
Join our official Telegram channel for live updates, exclusive offers, and support — all in one place.
Available 24/7
Claiming a bonus on Scratchgames is straightforward, but each bonus comes with specific terms you should understand first. Many users expect to withdraw bonus funds immediately — this is generally not possible, as bonuses must be wagered a set number of times before withdrawal, known as a "wagering requirement".
For example, if you receive a ৳1,000 bonus and the wagering requirement is 10x, you'll need to place ৳10,000 in bets before withdrawing the bonus. Once the requirement is met, any bonus winnings will be added to your main balance and become available for withdrawal.
Full terms and conditions for each bonus are listed on the bonus page and in email notifications. If anything is unclear, ask via live chat — the Scratchgames support team will explain it in plain language.
Scratchgames takes the security of your personal and financial information seriously. Our platform uses bank-grade 256-bit SSL encryption, keeping every transaction and piece of personal data fully protected.
To keep your account secure, never share your password or OTP with anyone — including Scratchgames staff. Our team will never ask for your password or OTP.
If you notice any suspicious activity on your account, contact us immediately via Live Chat or email us at support@scratchgames.app. We will investigate promptly and secure your account. For more details, visit our Privacy Policy page.
Having trouble with the Scratchgames mobile app? Find solutions here.
Download the APK file and install it by enabling "Unknown Sources". Go to Settings > Security > Unknown Sources, turn it on, then proceed with the installation.
Download directly from the App Store, or visit our Download Page Use the TestFlight link from
On Android, download the latest APK and install it over the existing version. On iOS, tap the Update button in the App Store.
Check your internet connection. Clear the cache (Settings > App > Clear Cache). If the problem persists, try reinstalling the app.
You can also access the full Scratchgames experience without the app by visiting scratchgames.app on Chrome or Firefox — it works on mobile browsers too.
Go to Settings and enable push notifications to receive match start reminders and bonus updates.
Most Frequently Asked Questions
Our Bengali-speaking support team is available 24/7. Get a resolution via Live Chat in as little as 3 minutes.