Protecting your personal data is Scratchgames' top priority. This page explains clearly — what information we collect, why we collect it, who we share it with, and what your rights are.
Six core principles at Scratchgames that keep your data protected
All your data is protected with bank-grade encryption. No one can intercept it in transit.
You can request to view, correct, or delete your personal data at any time — no restrictions.
Scratchgames will never sell or share your personal information with advertisers or any unauthorised third parties.
We retain only the data necessary to provide our services — nothing more is collected or stored.
Choose which cookies you allow. You have the option to disable any unnecessary tracking.
Any changes to the Privacy Policy will be communicated in advance via your registered email and on the platform.
This Privacy Policy applies to all services on the Scratchgames platform — including the website, mobile app, and customer support channels. By registering or using our services, you are considered to have accepted this policy.
We believe your personal information belongs to you alone. That belief is the foundation of this policy — to be transparent about what we collect, why we collect it, and what you can do about it.
In plain terms: We only collect the data we need to serve you — never sold, never stored unnecessarily.
Scratchgames collects different types of information in different situations. Below is a clear explanation of what data is collected and why.
| Data Type | What Information | Why It Matters |
|---|---|---|
| Identity-Related | Name, date of birth, National ID | KYC Verification & Age Confirmation |
| Contact Information | Email, phone number, address | Account Communication & Support |
| Financial Information | BKash/Nagad number, bank details | Deposit & Withdrawal Processing |
| Technical Information | IP address, device information, login time | Security & Fraud Prevention |
| Usage Information | Betting history, favourite games | Service Improvement & Personalisation |
| Cookies & Tracking | Session data, page visits | Platform Functionality & Experience |
No information beyond the above is collected. If additional data is ever required in exceptional circumstances, the reason will be communicated in advance and your consent will be obtained.
Scratchgames uses your data exclusively for the purposes listed below — it is not used for anything else.
To manage registration, login, identity verification, and account security.
Accurate payment processing for deposits, withdrawals, and bonus payouts.
Detecting unusual activity and keeping the platform secure.
Providing fast and accurate resolution of your complaints and queries.
Understanding which features are used most and where issues arise, in order to improve the service.
To meet legal requirements from licensing authorities or the government.
Scratchgames does not sell your data. However, limited information may be shared with trusted parties in certain specific circumstances.
Strictly prohibited: Your data is never shared with advertisers, data brokers, or any unauthorised third parties. Not ever.
The authorized parties listed above may only use your data for specified purposes and are bound by confidentiality agreements with Scratchgames.
Your data is stored on secure servers with strict access controls in place. Even Scratchgames staff can only access the information they need to do their job.
The following security measures are always active:
Data is retained for as long as necessary for active accounts. After account closure, it is kept for a maximum of 5 years as required by law, then securely deleted.
Scratchgames uses cookies to keep the platform running smoothly and to enhance your experience. The types of cookies and their purposes are outlined below.
Optional cookies can be disabled from account settings or your browser settings. However, disabling essential cookies may affect the platform's functionality.
As a Scratchgames member, you have the following rights over your personal data. Contact support to exercise any of them.
You can request a full copy of all the information we hold about you.
You may request corrections or updates to any information that is inaccurate or out of date.
After account closure, you may request deletion of your data beyond what is required by legal obligations.
You can request that your data not be used for specific purposes.
You can request a copy of your data in a machine-readable format.
You may withdraw your consent at any time — though any processing already carried out will remain valid.
Request Process: Email any rights-related requests to support@scratchgames.app. We will respond within 30 business days.
Scratchgames strictly does not provide services to anyone under 18. This is not just a regulatory requirement — it is our ethical responsibility.
Age is verified at registration, and the KYC process confirms it via National ID or passport. Any account suspected of belonging to a minor is suspended immediately.
A Note for Parents: If you suspect your underage child is using Scratchgames, contact support immediately. We will take swift action.
We are committed to providing every possible level of cooperation when it comes to family safety.
Scratchgames may update this Privacy Policy from time to time — in response to changes in law, new technology, or improvements to our services.
For significant changes, at least 15 days' notice will be given:
Continued use of the platform after any changes constitutes acceptance of the updated policy. If you disagree, you have the right to close your account.
For any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us.
Key FAQs on bonus wagering and age verification
Your privacy is protected at Scratchgames. Register with confidence and enjoy the best betting experience in Bangladesh.